That is what Hollywood would have you believe. DRM helps customers get the content they want and it's good for
them. Well apparently someone forgot to tell the customers of
MusicLoad. They are reporting that 3 out of 4 customers calling their support lines are having problems with DRM. I can personally attest to this within my own family. I have spent countless hours on the phone trying to get iTunes and iTunes downloaded songs working again after a computer crash or a computer upgrade.
I've said this before and I'll say it again. DRM is not about preventing piracy. It is about locking out your competition or locking in your customer base. It is not consumer friendly and nothing about it helps the end user. I think we will be seeing more and more of these issues in the coming months and years as more and more people have crashes or upgrade.
As a side note, the top 3 stories at Digg.com in the last 24 hours are about the RIAA sucking in some form or another or how people are tiring of all the piracy spin (as of this writing). Just an interesting observation.
